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The operating model is the strategy

Most strategies do not fail in the boardroom. They fail in the hand-off between the third and fourth team that has to act on them.

Mara Okonjo

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6 min read

The operating model is the strategy

Every strategy document assumes a machine that can execute it. Very few companies describe that machine with the same care they give to the plan itself. The result is a set of intentions that meet an operating reality nobody wrote down.

Where intentions get lost

Work moves through a company as a sequence of hand-offs. Each hand-off is a place where context is dropped, priority is reinterpreted, and time is lost. Strategy survives to the extent that those hand-offs are designed rather than inherited.

The practical test is simple. Take one strategic priority and follow it through four teams. If you cannot name who owns it at each step, the priority is decorative.

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If this sounded familiar, it usually is.

Most of what we write comes straight out of an engagement. Tell us where your version of it is stuck.

Start a conversation

If this sounded familiar, it usually is.

Most of what we write comes straight out of an engagement. Tell us where your version of it is stuck.

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