Insights
Notes from inside other people’s operations.
Short pieces on the things that actually decide whether a plan survives: hand-offs, decision rights, pricing, and the numbers people argue about.
Commercial
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Why your pricing review keeps stalling
A pricing review is rarely blocked by analysis. It is blocked by the absence of a named person who is allowed to say yes.
5 min read
Data
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Metrics that survive contact with a board meeting
If two people can present the same number differently, you do not have a metric. You have a negotiation.
7 min read
Change
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Transformation fatigue is a design problem
People are not tired of change. They are tired of change that never finishes and never gets measured.
6 min read
Strategy
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The two-page strategy document
Length is a poor proxy for rigour. The discipline of two pages forces the choices a hundred slides let you avoid.
4 min read
Operations
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What we got wrong about decision rights
We used to map decision rights before redesigning process. We now do it the other way round, and the maps finally hold.
8 min read